“Families call at night and on weekends.”
20% of senior living tours are booked after hours or on weekends.
How Octo fixes it: Octo answers 24/7 and books the tour on your calendar.
Source: Catalyst data via Senior Housing News, 2025
For assisted living · San Diego
The AI answering service for assisted living
Families call in the evening, when your office is closed and your team is with residents. Octosona answers every call, text, and web chat 24/7, answers their general questions, and books the tour, so the family doesn't tour somewhere else first.
Book a Call →- Answers 24/7
- English and Spanish
- Live within a week
See it live
A real demo, built for senior living
This is the exact kind of site and AI front desk we'd build for you. Open it and chat with the AI yourself.
See the live demo
The problem
Where care homes lose families
“I'm caring for a resident. I can't drop that.”
Only 35% of senior living sales calls reach a person on the first try.
How Octo fixes it: Octo picks up, answers families' questions about availability and visits, and books a tour.
Source: Catalyst data via Senior Housing News, 2025
“The phone is where my move-ins come from.”
Calls are 25% of leads but 46% of move-ins.
How Octo fixes it: Octo treats every call as a chance to book a tour.
Source: Catalyst data via Senior Housing News, 2025
“Many families, and some parents, only speak Spanish.”
About 1 in 4 people in San Diego County speak Spanish at home.
How Octo fixes it: Octo answers in English or Spanish.
Source: US Census Bureau, ACS 2024
What you get
One AI front desk, built for senior living
Our core
AI Front Desk
Every call, text, and web chat answered 24/7. The AI answers general questions about your community, care options and availability process, books the tour on your calendar, and sends your team the inquiry. It never discusses a resident's health information.
Included
English + Spanish
Your front desk answers in English or Spanish, whichever your customer speaks.
Tier 3
CRM & Follow-up
Every call, chat, and text lands in one CRM, with automatic text and email follow-up so no lead goes cold.
Answering service, upgraded
A smarter answering service for senior living
Most senior living communities lose families the same way: an adult child calls in the evening, the office is closed, and they book a tour with the community that answered. A traditional answering service just takes a message. Octosona answers warmly, in English or Spanish, answers the family's general questions, and books a tour on your calendar, then sends your team the inquiry so you can follow up the next morning.
It works across every channel a family uses, phone calls, text messages, and the chat box on your website, so an evening "assisted living near me" search turns into a booked tour instead of a missed call. Questions about care levels, memory care, respite stays or visiting are answered with the information you approve, and anything sensitive goes to your team.
We build it for assisted living and memory care communities serving San Diego and the surrounding areas, Chula Vista, La Mesa, El Cajon, Santee, Poway, Encinitas, Carlsbad, and across the county, so families reach a real answer the first time they call.
Questions
Assisted living FAQs
What can the AI answer for families?
General questions you approve: care levels, memory care, respite stays, visiting, and how availability works. It books the tour and sends anything sensitive to your team.
Does it discuss residents' health information?
No. It never asks for or discusses a resident's medical or health information. Those conversations go to your staff.
Can it book tours on our calendar?
Yes. It offers your open tour times, books the visit, and sends the family a confirmation text.
Does it answer in Spanish?
Yes. It answers in English or Spanish, whichever the family speaks.
How quickly can we launch?
Usually within a week, configured to your community, approved by you, then live.
Do we keep our phone number?
Yes. Most communities keep their number and forward unanswered calls to the AI.