Guarantee
5 more leads in 30 days, or your setup fee back.
Our front desk exists to catch the customers you are missing today. If it doesn’t catch at least 5 more of them in your first 30 days, you get your setup fee back. Here is exactly how it works.
Last updated: October 13, 2026
1. The promise
If Octosona doesn’t capture at least 5 more leads in your first 30 days live than your business captured before launch, we refund your setup fee in full.
2. What counts as a lead
A new person who calls, texts, chats on your website or messages your business on social media and leaves a name plus a phone number or email.
3. How we measure it
- Your starting number. At kickoff we count the leads your business captured in the 14 days before launch, from your phone or call log, and scale it to 30 days. If you don’t have a log, we run a 7-day missed-call check before launch instead.
- Your 30 days. They start the day your front desk goes live, not the day you sign up.
- The record. We count from Octosona’s call, text and chat logs, and you get a copy.
4. What we ask of you
- Keep call forwarding to your front desk turned on for the full 30 days.
- Share your pre-launch call log, or let us run the 7-day check.
- Tell us before you change your phone number or business hours during the 30 days.
5. How to ask for the refund
Email hello@octosona.ai within 14 days after your day 30. We review the logs with you and refund your setup fee if the promise wasn’t met.
6. Fine print
- The guarantee covers the one-time setup fee. Monthly fees pay for service already delivered and are not refunded.
- One guarantee per business.
- Your written service agreement includes these same terms.
Questions
Octosona, LLC · San Diego, CA · hello@octosona.ai