Answer every customer. Book more jobs.
Plain-English guides for owners who are too busy doing the work to pick up the phone.
Weekly tips
One practical thing for home service pros to try this week.
Reputation management for home service pros: 3 things to do this week
Fresh photos, more reviews and a reply to every review, even bad ones. Three ways to build a reputation that wins calls.
Read article → Weekly TipAfter-hours calls for plumbers: 5 ways to catch the 10 p.m. emergency
A pipe bursts at 10 p.m. and they call you. Five ways an AI front desk answers and books after-hours plumbing calls.
Read article →Thought leadership
Industry news, big ideas, and my take on them. Always with sources.
AI explained
Tech and AI in plain English. Three minutes, no jargon.
Guides by trade
Deeper how-tos for landscapers, contractors and other local businesses.
Website chat for contractors: turn late-night visitors into booked estimates
Homeowners browse your site at night and leave without calling. What good website chat asks and how it books the estimate.
Read article → LandscapingAnswering service for landscapers: what to look for
Missing calls on the mower or job site? What landscapers need from an answering service, plus a checklist to choose one.
Read article → CallsWhat happens to the calls you miss (and how to win them back)
When nobody answers, most callers don't wait. What they do next, how to count your missed calls, and how to win them back.
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